Returns & Exchanges

At JSG Store, we are dedicated to customer satisfaction and helping you build assistive homes that you love. We accept returns and exchanges on full-priced merchandise that is unworn, unaltered and unwashed, with all original tags attached.*


Using your preferred method of shipment, send us the items you would like to return to the following address:

ATTN: Julio Rodriguez

4304 Landon Drive Knoxville, TN 37921

An email notification will be sent to you once your package has been received by JSG Store. Refunds will be issued to the original form of payment within 5 business days from receipt of the returned merchandise.


-Returns must be made within 30 days of receiving your order

-We cannot accept returns on special order items

-All shipping charges are non-refundable

-All sale items are final sale and not available for return


Our exchange process is essentially the same as our return process! Please send us the items you would like to exchange and then place a new order for the items you would rather have. We will refund your card within 5 days of receipt of the returned products but you can reorder any time you wish.

*JSG Store reserves the right to not issue a refund or exchange if merchandise received is not in its original condition or outside of the 30 day return period. JSG Store cannot be held responsible for return packages that are lost or damaged.